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Important Information
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TRUE NORTH IMPORTANT INFORMATION
True North is a dedicated team of travel professionals, educators, academic advisors, culinary and wine specialists, nutritional experts, writers and inspring guides whose aim is to take you on a cultural odyssey of one of the greatest civilizations this world has ever known. Our mission is to promote tourism that sustains and enhances the geographical charachter of a place, its environment, culture, aesthetics, heritage and the well-being of its residents. True North is not a travel agency or a tour operator. We are destination specialists that design cultural learning programs and educational seminars. We manage a network of local and international historians, archaeologists, teachers, academic advisors, trained guides, mountaineers, professional culinary specialists and local cooks, hoteliers and traditional inn-keepers. We would be happy to connect you with a certified travel agency that we personally know and work with in the event that you require travel assistance. You will find links to their websites on our destination pages.
WHAT IS INCLUDED - TRANSFERS TO AND FROM PROGRAM DESTINATION SEA PORTS/AIRPORTS TO CHOSEN ACCOMMODATION.
- TRANSFERS FROM ATHENS INTERNATIONAL AIRPORT TO ATHENS HOTEL (FOR ATHENS ADD-ON TOUR ONLY).
- ACCOMMODATION IN HOTELS AND TRADITIONAL PROERTIES OF THE HIGHEST STANDARDS.
- ALL MEALS, BEVERAGES, SNACKS, REFRESHMENTS AND WINE TASTING EVENTS THAT ARE LISTED ON THE OFFICIAL ITINERARIES.
- ALL LESSONS, SEMINARS, LECTURES, DEMONSTRATIONS AND PRESENTATIONS LISTED ON THE OFFICIAL ITINERARY.
- ALL EXCURSIONS AND MUSEUM ENTRANCE FEES LISTED ON THE OFFICIAL ITINERARY.
WHAT IS NOT INCLUDED - INTERNATIONAL AIR FARE FROM CLIENT’S DESTINATION COUNTRY TO HOST COUNTRY.
- LOCAL AIR AND SEA TRASPORT TO AND FROM PROGRAM DESTINATION.
- ANYTHING NOT MENTIONED IN THE OFFICIAL ITINERARY.
ACCOMMODATION - AS STATED IN THE PROGRAM DESCRIPTION. ALL ROOMS ARE EQUIPPED WITH PRIVATE BATHROOMS, SOME HAVE SELF-CATERING FACILITIES AND FIRE PLACES.
- SINGLE ROOMS NEED TO BE RESERVED IN ADVANCE WITH AN ADDED SUPPLEMENT FEE. THIS ALSO APPLIES TO ANY OTHER SPECIAL REQUESTS OR ROOM MODIFICATIONS.
MEALS - MOST MEALS ARE INCLUDED IN THE PRICE OF THE PACKAGE EXCEPT WHERE FREE TIME HAS BEEN PROVIDED FOR YOU TO EXPLORE ON YOUR OWN. CONSULT THE DETAILED ITINERARY FOR THE PROGRAM YOU ARE INTERESTED IN. AN OFFICIAL ITINERARY WILL BE SENT TO YOU FROM US, ALONG WITH OTHER IMPORTANT PRE-JOURNEY INFORMATION UPON RESERVATION CONFIRMATION.
MAKING A RESERVATION - YOU CAN MAKE A BOOKING REQUEST DIRECTLY ON THE TRUE NORTH SITE THROUGH THE “CONTACT US” PAGE. WE WILL THEN INFORM YOU ON AVAILABILITY. A BOOKING FORM WILL BE SENT TO YOU WHICH WILL CONTAIN PAYMENT INFORMATION AND INSTRUCTIONS.
- A CONFIRMED BOOKING REQUIRES A 30% DEPOST OF THE TOTAL PROGRAM COST. TRUE NORTH GUARANTEES THAT THE PRICE OF THE PROGRAM WILL NOT CHANGE ONCE WE HAVE RECEIVED YOUR DEPOSIT. THE BALANCE WILL BE REQUIRED 60 DAYS PRIOR TO YOUR TOUR DATE.
CLIENT CANCELLATIONS - IF A CANCELLATION IS MADE BY THE CLIENT FOR ANY REASON 35 OR MORE DAYS BEFORE DEPARTURE DATE HE IS ENTITLED TO A FULL REFUND MINUS 50 EURO FOR PROCESSING FEES.
- A CANCELLATION MADE 34 TO 20 DAYS PRIOR TO DEPARTURE REQUIRES 30% PAYMENT OF THE TOTAL HOLIDAY PACKAGE PRICE.
- A CANCELLATION MADE 19 TO 11 DAYS PRIOR TO DEPARTURE REQUIRES 50% PAYMENT OF THE TOTAL PACKAGE PRICE
- AND A CANELLATION MADE 10 DAYS OR LESS PRIOR TO DEPARTURE REQUIRES A 100% PAYMENT OF TOTAL PACKAGE PRICE.
TRUE NORTH CANCELLATIONS
• TRUE NORTH RESERVES THE RIGHT TO CANCEL A PARTICULAR EDUCATIONAL PROGRAM, EXCURSION OR EVENT IF ONE OR MORE OF THE FOLLOWING SITUATIONS OCCUR:
1. TOO FEW PARTICIPANTS
2. SAFETY OR QUALITY OF THE EVENT IS JUDGED UNSATISFACTORY OR HARMFUL
3. NATURAL OR MAN-MADE CIRCUMSTANCES BEYOND OUR CONTROL. IN THIS CASE EITHER AN ALTERNATIVE EVENT OF THE SAME TYPE AND QUALITY WIL BE OFFERED OR THE CLIENT WILL BE FULLY REIMBURSED FOR THE PORTION OF THE PROGRAM AFFECTED.
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